Welcome to Emoro Jewels. We want you to have a smooth and satisfying shopping experience with us. Please review our exchange and return guidelines carefully before placing your order.
Emoro Jewels currently provides store credit / gift card for eligible returns and does not offer cash or payment-method refunds unless otherwise required by applicable law.
1. Eligibility for Return / Exchange
- Return or exchange requests must be raised within 3 days of delivery.
- Products must be unused, unworn and in their original condition.
- All original packaging, tags, labels and invoice must be included.
- Products must be free from scratches, deformation, damage, stains or signs of wear.
- Items that do not meet these conditions may not be accepted for return or exchange.
- Gift wrapping charges/services are non-returnable and non-exchangeable.
- Products purchased using store credit/gift cards and products already received as an exchange may not be eligible for a further return or exchange.
2. Damaged or Incorrect Product
If you receive an incorrect, damaged or defective product, please contact us within 3 days of delivery.
For verification, customers may be required to provide a continuous unboxing video showing:
- The sealed outer package.
- The shipping label.
- Opening of the package.
- The product received.
- The visible defect, damage or incorrect item.
Requests without sufficient photographic or video evidence may not be eligible for approval.
3. Size-Related Exchange
For size-related issues, customers may be required to provide a clear photograph showing the fitting issue.
The product must remain in unused and resalable condition.
Availability of the required replacement size is subject to stock.
4. Quality Inspection
All returned or exchanged products will undergo a quality inspection by the Emoro Jewels team.
If the returned item shows signs of use, damage, alteration, missing packaging or does not meet our eligibility requirements, we reserve the right to reject the request.
Rejected products may be sent back to the customer, and additional shipping charges may apply.
5. Exchange Price Difference
If the replacement product has a higher price, the customer must pay the price difference before the exchange is processed.
If the replacement product has a lower price, the remaining eligible value may be issued as Emoro Jewels store credit / gift card.
Exchange value will be calculated based on the eligible value of the originally purchased product according to our applicable exchange terms.
Discounts, promotional offers and coupon benefits may not automatically transfer to the replacement product.
6. Product Unavailability
If the requested replacement product or size is unavailable, customers may choose another eligible product or receive store credit / gift card equivalent to the approved return value.
7. Store Credit / Gift Card
Approved return-related store credit or gift cards will be sent to the email address associated with the original order.
- Store credit/gift cards are non-transferable.
- They cannot be exchanged for cash.
- They must be used within their stated validity period, if applicable.
- Expired store credit/gift cards may not be reissued.
- Eligible store credit will normally be issued after the returned product successfully passes our quality inspection.
8. Return Shipping
Where reverse pickup is available, instructions will be provided after your return/exchange request is approved.
If reverse pickup is unavailable for your location, the customer may be required to ship the product using a reliable courier service.
Unless the return is due to an incorrect, defective or damaged product received from Emoro Jewels, return shipping costs may be the responsibility of the customer.
Please securely pack the product to prevent damage during transit.
9. Return / Exchange Processing Time
Once the returned item reaches us, it will undergo inspection.
Processing timelines may vary depending on the location, courier service and nature of the request.
After successful quality verification, the approved exchange or store credit will be processed as soon as possible.
10. How to Request a Return or Exchange
To request a return or exchange, email us at:
Please include:
- Order number
- Name used for the order
- Registered email address
- Product name
- Reason for return/exchange
- Required replacement product or size, if applicable
- Clear photos and/or unboxing video where required
Our team will review the request and provide further instructions.
11. Non-Returnable / Non-Exchangeable Items
The following may not be eligible for return or exchange:
- Used or worn jewelry
- Products damaged after delivery
- Products with missing tags or original packaging
- Gift wrapping services
- Personalized or customized products, where applicable
- Products specifically marked as Final Sale / Non-Returnable
- Items that fail our quality inspection
12. Contact Us
For any questions regarding returns, exchanges or store credit, contact:
Emoro Jewels
Email: emorojewels158@gmail.com
We recommend reviewing this policy before completing your purchase. By placing an order with Emoro Jewels, you agree to the applicable return and exchange terms stated above.